Twig

About Twig

Twig is an innovative AI software designed for B2B customer experience teams. By providing quick, reliable answers and streamlining the response process, Twig helps reduce operational costs while improving customer satisfaction. With a focus on unique CX needs, Twig is the essential AI tool for modern support teams.

Twig offers various pricing plans tailored to the needs of customer experience teams. With competitive pricing structures, users can choose plans that best fit their operational scale and budget. Upgrading to higher tiers unlocks advanced features and greater response efficiency, making investment in Twig highly valuable.

Twig's user interface is designed for intuitive navigation, making it easy for teams to utilize its features effectively. With organized tools, insightful dashboards, and user-friendly design elements, users can seamlessly engage with Twig, enhancing overall efficiency in customer support operations.

How Twig works

To get started with Twig, users simply onboard by providing their customer data and performance metrics. Once set up, they can interact with the AI through the main dashboard, where Twig generates draft responses based on previous queries, help articles, and verified ticket resolutions. The platform allows for easy customization and offers insights for continuous improvement, making it an essential tool for enhancing customer support efficiency.

Key Features for Twig

AI Response Generation

Twig's AI response generation is a standout feature that allows customer experience teams to draft accurate, context-aware replies quickly. By leveraging historical data and verified sources, Twig ensures responses are reliable, freeing agents to focus on complex issues and thus enhancing overall team productivity.

Semantic Cache

The Semantic Cache feature of Twig remembers overrides and refines AI responses based on team feedback. This ensures that customer interactions are consistently tailored and relevant, allowing for a personalized customer experience that reflects the team's unique insights and tribal knowledge.

AI Personas

Twig incorporates multiple AI personas, each designed specifically for different roles within customer experience. This unique feature enables tailored interactions based on expertise and style, ensuring that support, success, operations, and onboarding teams can leverage focused knowledge for optimal customer engagement.