Unthread

About Unthread

Unthread is a powerful platform designed for customer support teams, enabling them to manage inquiries across various channels like Slack and email. With features like AI-generated support and integrated ticketing, Unthread boosts efficiency and ensures proactive customer engagement, ultimately enhancing service quality.

Unthread offers a 14-day free trial with no credit card required. Pricing plans include basic and premium tiers, each providing increasing levels of automation and integration capabilities. Upgrading to premium unlocks advanced features, ensuring users get the most value for their customer support needs.

Unthread features an intuitive user interface designed for ease of navigation, integrating seamlessly with Slack and other platforms. Its clean layout prioritizes user experience, allowing support teams to quickly access essential tools while maintaining organized workflows, making customer support more efficient and effective.

How Unthread works

Users start with Unthread by signing up for a trial, which offers full access to its capabilities. They can easily integrate the platform with their existing Slack workspace. Once onboarded, users can track conversations, manage tickets, and utilize AI-generated responses, making the customer support process streamlined and efficient.

Key Features for Unthread

AI-Powered Ticketing

Unthread's AI-Powered Ticketing feature automatically converts Slack conversations into manageable support tickets. This innovative functionality ensures that issues are prioritized and resolved promptly, significantly reducing response times and enhancing customer satisfaction, making Unthread an essential tool for modern support teams.

Omni-Channel Inbox

The Omni-Channel Inbox feature of Unthread aggregates tickets from various sources, including Slack and email. This centralization allows support teams to monitor and respond to customer inquiries in one unified platform, enhancing efficiency and ensuring no ticket goes unnoticed or unresolved.

Custom Workflows

Unthread's Custom Workflows enable teams to tailor their support processes. By leveraging powerful APIs, users can create automated responses, integrate with existing tools, and streamline ticket management, resulting in a unique and efficient support experience that meets specific customer needs.