Dropchat

About Dropchat

Dropchat enables businesses to build custom chatbots that enhance customer service using various data sources such as PDFs, YouTube videos, and websites. Its no-code platform provides an intuitive interface for quick chatbot creation, ensuring 24/7 availability and instant responses to customer queries, making interactions efficient and effective.

Dropchat offers a free plan with two chatbots and 600 messages per month. The Starter plan for $24/month allows 10 chatbots and 6,000 messages, while the Growth plan at $99/month offers 20 chatbots and 30,000 messages. Upgrading provides additional features and premium support for growing businesses.

Dropchat features a user-friendly interface that simplifies chatbot creation and management. With a clean, intuitive layout, users can easily navigate options to add data sources and customize chatbots. This seamless experience enhances user satisfaction while allowing businesses to efficiently deploy effective customer service solutions.

How Dropchat works

Users start at Dropchat by signing up for a free trial, where they can create chatbots through a no-code interface. Once created, users can add various data sources like PDFs and websites to enhance their chatbot's knowledge. Customers can engage with the chatbot, ask questions, and escalate interactions via email or live chat if needed, creating a streamlined support process.

Key Features for Dropchat

Custom AI Chatbot Creation

Dropchat's custom AI chatbot creation feature empowers businesses to develop tailored chat solutions using their own data sources. Users can easily upload PDFs, web pages, and videos, ensuring their chatbot provides accurate, context-specific responses, enhancing customer interactions with personalized, intelligent communication.

Integration of Data Sources

Dropchat’s integration of multiple data sources enables users to create chatbots equipped with extensive information. This feature allows businesses to provide their customers with accurate and relevant answers drawn from a wide range of formats, significantly improving the user experience and driving engagement.

Escalation Options

Dropchat offers escalation options that allow users to transition from chatbot interactions to human support seamlessly. By integrating email and live chat capabilities, businesses can ensure that complex queries receive personal attention, significantly enhancing customer satisfaction and fostering trust in support services.