Convot

Convot is a modern, all-in-one customer support platform built specifically for SaaS and software teams. It replaces the typical stack of five separate tools (like Zendesk, Intercom, a separate AI bot, Canny for roadmap, and a changelog tool) with one flat-priced system. At the heart of Convot is Cove, a grounded AI support agent that answers customer questions directly from your own help docs and past conversations. This means replies are accurate instead of hallucinated, a common problem with other AI bots. Cove resolves tickets at a flat $0.20 each, which is a fraction of the $0.99+ per-resolution price charged by incumbents like Intercom Fin and Zendesk AI. Beyond the AI, Convot provides a complete support toolkit in one place: a shared inbox with contact-centric threads, a branded live-chat widget with auto-translation, a help center on your own domain, changelog and roadmap tools, scheduling, and a native mobile app. It also surfaces each customer's plan, MRR, and churn risk right beside the conversation, so you can see which tickets actually affect revenue. The platform eliminates the resolution tax, the per-seat penalty, and the five-tool sprawl that quietly drain a support budget. With free under $1k in monthly resolution volume, no credit card required to start, and free migration with full history included, Convot is designed to help growing teams provide better support without their tool costs exploding.

Cove AI Agent: Grounded Answers at $0.20

Cove is an AI support agent that trains on your actual help center articles, documentation, and account data. It answers customer questions directly with source citations, so it never invents an answer. When it is below its confidence threshold, it escalates the ticket to your human team with full context. You only pay the $0.20 per resolution when Cove actually works, making it five times cheaper than Intercom Fin's $0.99 per resolution.

Shared Inbox with Contact-Centric Threads

The shared inbox organizes all conversations around each customer contact, not individual messages. Your team can use saved views, notes, @mentions, and smart assignment to manage tickets efficiently. Every conversation displays the customer's plan, MRR, and churn risk right beside it, helping you prioritize tickets that actually affect revenue.

Branded Live Chat with Auto-Translation

Convot includes a customizable live chat widget that works on any web app or SaaS product. It supports real-time conversations in any language with built-in auto-translation, so your team can support a global customer base without language barriers. The widget is available on every plan, not just premium tiers.

Help Center, Changelog, and Roadmap

You get a searchable, multi-language help center on your own domain, which also appears inside the chat widget. The platform includes a changelog tool for shipping updates publicly and a roadmap that customers can vote on, replacing tools like Canny. A branded status page with built-in uptime monitoring and auto-incidents is also included.

Reducing Support Costs for Growing SaaS Teams

A SaaS company with a growing customer base can use Cove AI to automatically resolve common questions about billing, account settings, and feature usage at $0.20 per ticket. Instead of seeing their support bill spike as ticket volume grows, the team pays a fraction of what they would with competitors. The flat pricing for the whole team means adding a new support hire does not increase the software cost.

Replacing a Five-Tool Support Stack

A software team currently using Zendesk for tickets, Intercom for chat, a separate AI bot, Canny for roadmap, and a changelog tool can consolidate everything into Convot. This eliminates five separate invoices, five different logins, and the lack of shared context between tools. The team gets one flat bill and all customer data in one place.

Proactive Customer Retention with Revenue Context

When a support agent sees a conversation from a high-MRR customer with a high churn risk, they can prioritize that ticket immediately. Convot surfaces each customer's plan, MRR, and churn risk right beside the conversation. This allows the team to spot frustration escalation early and intervene before a valuable customer churns.

Global Support with Auto-Translation

A SaaS company with customers in multiple countries can use Convot's live chat with auto-translation to provide real-time support in any language. The team writes in their own language, and the customer sees the translated version. The multi-language help center ensures customers can find answers in their preferred language at any time.

How does Cove AI avoid hallucinating answers?

Cove trains on your actual help center articles, documentation, and past conversations. It only answers questions based on this verified data and always cites its source. When Cove is unsure or below its confidence threshold, it escalates the ticket to your human support team with full context instead of inventing an answer.

How much does Convot cost compared to Intercom or Zendesk?

Convot charges a flat rate for the whole team with no per-seat fees. Cove AI resolves tickets at $0.20 each, which is about a fifth of Intercom Fin's $0.99 per resolution. There is no bill explosion when your AI starts working. The platform is free under $1k in monthly resolution volume, and there is no credit card required to start.

Can I migrate my existing data from another platform?

Yes, Convot offers free migration with full history included. Your team can move all past conversations, help center articles, and customer data from your current platform without any additional cost. This makes switching from tools like Intercom, Zendesk, or Crisp straightforward.

Does Convot include a mobile app for on-call support?

Yes, Convot includes native iOS and Android apps. Support agents can answer that 2am question with a push notification before it escalates into a bigger issue. The mobile app provides full access to the shared inbox, customer context, and live chat, so your team can respond from anywhere.