Flidget

Flidget is an innovative tool designed to help SaaS founders and small teams proactively manage customer churn. Unlike traditional analytics tools that only inform you after a customer has left, Flidget provides real-time insights into potential churn risks. Each user receives a live risk score—categorized as Healthy, Risky, or Drifting—along with a straightforward explanation. For instance, instead of just seeing a score drop, you learn that a user "last active 9 days ago and never completed onboarding." This allows your team to focus on users who need assistance before they decide to cancel. Furthermore, when a user does click to cancel, Flidget opens a chat directly on the cancellation page, enabling users to share their reasons in their own words. This valuable feedback is captured and tagged in your dashboard, ensuring you can act swiftly. With just a 10-minute setup and compatibility with various billing systems, Flidget is built for those who want to stop silent churn before it impacts their monthly recurring revenue (MRR).

Drift Detection

Flidget utilizes drift scoring to categorize users as Healthy, Risky, or Drifting based on their interaction with your product. This feature provides plain-English reasons for each score, giving your team clarity on who to engage with each day.

Moment-of-Exit Feedback

When a user chooses to cancel, Flidget opens a chat for them to provide feedback in text or voice. This feedback is collected seamlessly without redirects, allowing you to understand the real reasons behind the cancellation.

One Dashboard for All Insights

Flidget consolidates both drift scores and exit feedback into a single dashboard. This means you can filter by churn reasons, read full transcripts, and take action—all from one centralized location, eliminating the need for multiple tools.

Quick and Easy Setup

Getting started with Flidget is straightforward and quick. With a simple npm install and a public key configuration, you can begin receiving drift signals and capturing exit reasons in just 10 minutes.

Preventing Churn

With Flidget’s drift detection, teams can identify users who show signs of disengagement early. This enables proactive outreach, allowing you to address concerns before users decide to leave.

Capturing Feedback at Cancellation

When users opt to cancel, Flidget facilitates a brief chat to capture their reasons. This immediate feedback provides valuable insights into areas for improvement, which can help in strategizing retention efforts.

Streamlining User Engagement

The insights from Flidget allow teams to tailor their communication based on user risk levels. By understanding why users are drifting, you can create targeted campaigns that encourage users to re-engage with your product.

Analyzing Churn Patterns

With all feedback and drift scores in one place, teams can analyze trends over time. This helps in identifying common reasons for churn, enabling you to make data-driven decisions for product enhancements and customer support initiatives.

How does Flidget detect potential churn?

Flidget uses a drift scoring system that continuously evaluates user engagement. Each user is categorized as Healthy, Risky, or Drifting based on their activity, allowing your team to identify those who may need attention before they cancel.

What type of feedback can users provide when they cancel?

When users click cancel, Flidget opens a chat interface where they can provide feedback either through text or voice. This method captures authentic user sentiments without the limitations of dropdown menus.

How quickly can I set up Flidget?

Flidget is designed for quick implementation. You can get it up and running in just 10 minutes by following a simple npm install process and configuring your public key.

What kind of billing systems does Flidget integrate with?

Flidget is compatible with several billing platforms, including Stripe, Paddle, and Lemon Squeezy, as well as any custom billing setup, making it flexible for various SaaS businesses.