Paperchat - AI customer support

PaperChat is an AI-powered customer support platform that lets you create custom chatbots and document assistants trained specifically on your business data. Instead of using generic AI responses, PaperChat learns from your files, website content, knowledge base, PDFs, and even plain text to deliver accurate, sourced answers to your customers questions. This means your chatbot truly understands your products, services, and unique business context, making it capable of intelligent suggestions and natural conversations.

The platform is designed for businesses of all sizes, from e-commerce stores and small agencies to larger enterprises looking to automate customer support, collect leads, and gain instant insights from their documents. PaperChat removes the need for coding or technical expertise, offering a no-code setup that anyone can use. It supports over 95 languages, provides detailed analytics and reporting, and allows for human handover when a conversation requires a personal touch. You can also sync it with popular tools like Shopify, Webflow, Wix, Framer, and WordPress to create seamless workflows.

The main value proposition is simple: boost sales, save resources, and make your customers happier by providing instant, accurate support around the clock. PaperChat turns your existing business knowledge into a conversational AI agent that works for you 24/7, without requiring a credit card to get started.

Custom Training on Your Data

Your chatbot is trained directly on your own files, website content, knowledge base, or natural language text. This means it understands your products, services, and internal processes, allowing it to make intelligent suggestions and provide accurate answers that are specific to your business. No more generic responses that confuse your customers.

Analytics and Reporting

Review every chatbot conversation and use advanced analytics to identify trends, uncover common user queries, and optimize your chatbot performance over time. This data helps you understand what your customers are asking, where they need more help, and how your chatbot can be improved to serve them better.

Multilingual AI Models

Your chatbot can speak over 95 languages, understanding everything from complex queries to informal remarks. Whether your customers are in English, Spanish, Mandarin, or Arabic, PaperChat responds in an appropriate manner. This makes it perfect for international businesses or companies with a diverse customer base.

No-Code Integrations

Connect PaperChat to your favorite no-code platforms to automate your workflows without writing a single line of code. Integrate with e-commerce platforms like Shopify and WooCommerce, website builders like Webflow and Wix, or other tools you already use. This saves time and ensures your chatbot works seamlessly with your existing systems.

E-commerce Customer Support

An online store can train a PaperChat chatbot on its product catalog, return policies, shipping information, and FAQ pages. Customers can instantly ask about order status, product specifications, or return procedures without waiting for a human agent. The chatbot can also suggest complementary products based on customer queries, directly boosting sales and improving the shopping experience.

Lead Generation and Qualification

Businesses can use PaperChat to engage website visitors proactively, asking qualifying questions and collecting contact information. The chatbot can understand visitor intent, offer relevant resources, and capture leads in a natural conversation flow. These leads can then be automatically synced with your CRM or email marketing tool for follow-up, saving your sales team valuable time.

Internal Knowledge Base Assistant

Companies with extensive internal documentation, such as HR policies, IT guides, or training manuals, can create a private chatbot for employees. Staff members can ask questions like "What is our remote work policy?" or "How do I reset my password?" and get instant, sourced answers. This reduces internal support tickets and helps employees find information faster.

Multilingual Customer Service

A global company with customers speaking different languages can deploy a single PaperChat chatbot that handles inquiries in over 95 languages. A customer in France can ask a question in French, while another in Japan asks in Japanese, and the chatbot responds appropriately in each language. This eliminates the need for multiple support teams and ensures consistent service quality worldwide.

What is PaperChat?

PaperChat is an AI-powered chat platform that lets you build custom chatbots and document assistants trained on your own data, including files, websites, knowledge bases, and PDFs. It uses large language models to read, search, summarize, and answer questions conversationally. The platform offers sourced responses, multilingual support, analytics, no-code integrations, and human handover capabilities, making it ideal for automating customer support and research.

Do I need a website to use PaperChat?

No, you do not need a website to use PaperChat. You can train your chatbot on files, PDFs, text documents, or a knowledge base without having an online presence. This makes it useful for internal knowledge management, document analysis, or any scenario where you want to make information accessible through conversation.

Do I need an OpenAI API key?

No, you do not need an OpenAI API key to use PaperChat. The platform includes its own AI models, so you can get started immediately without any additional setup or API configuration. Everything is ready to use out of the box.

Are there any hidden costs in the free plan?

No, there are no hidden costs in the free plan. PaperChat offers a free tier that lets you try the platform without providing a credit card. You can explore the features, train a chatbot, and see how it works before deciding to upgrade to a paid plan.

PaperChat offers a free plan to get started with no credit card required. For detailed pricing information on paid plans, including features, message limits, and chatbot capabilities, please visit the Pricing page on the PaperChat website. The paid plans are designed to scale with your business needs, offering additional features like more advanced analytics, higher message limits, and priority support.