Rallied AI

Rallied AI is your new AI technician, designed specifically for Managed Service Providers (MSPs) to automate the repetitive, time-consuming tasks that eat into profitability and team morale. It's not just another chatbot that suggests next steps; Rallied connects directly to your entire tech stack—like your PSA, RMM, and identity providers—and autonomously resolves common Level 1 and Level 2 support tickets. Imagine an always-on team member who can reset passwords, unlock accounts, manage group memberships, and handle user onboarding, all without human intervention. You can interact with Rallied just like a real coworker through Slack or Microsoft Teams, or simply let it work tickets directly in your PSA system like ConnectWise or HaloPSA. For MSP owners and service managers drowning in ticket volume, constrained by headcount, or burned by complex automation tools, Rallied offers a straightforward path to reclaiming 50-100 hours of skilled labor each month, improving service delivery, and freeing up your best engineers for project work that actually grows the business.

Autonomous Ticket Resolution

Rallied doesn't just triage or suggest solutions—it executes them. It connects to systems like Microsoft 365, Entra ID, and Okta to perform actions like password resets, account unlocks, and mailbox permission changes directly. After completing the fix, it automatically notifies the end-user and updates the ticket in your PSA with a full record of what was done, closing the loop without a human technician ever needing to open the ticket.

Intelligent Triage and Dispatch

Before a ticket even reaches a human, Rallied can jump in to ask the end-user clarifying questions, accurately categorize the issue, set the priority, and populate all necessary triage fields. It can also pull relevant documentation from IT Glue or Hudu and intelligently route the ticket to the correct queue or technician, ensuring faster and more accurate initial handling.

Seamless Onboarding and Offboarding

Rallied simplifies complex user lifecycle management. For a new hire, you can trigger a full onboarding from a single message or ticket; Rallied will handle provisioning the M365 license, creating the AD account, adding the user to security groups, deploying the RMM agent, and updating the PSA. Similarly, it can schedule and execute offboarding workflows, revoking access and reclaiming licenses for departing employees or contractors.

Native Collaboration via Slack & Teams

Rallied works where your team already does. You can chat with it directly in Slack or Microsoft Teams as if it were a real technician, asking it to perform tasks or check statuses using natural language. This integration makes it incredibly easy for your team to delegate work and for end-users to get help quickly through familiar channels, all while maintaining a full audit trail.

Freeing Up Senior Engineers from Basic Tasks

Is your L3 engineer resetting passwords instead of deploying a new security project? Rallied automates these basic, repetitive L1/L2 tasks, allowing your most skilled and expensive technicians to focus on high-value project work, strategic initiatives, and complex problem-solving that directly contributes to business growth and client satisfaction.

Scaling Support Without Adding Headcount

For growing MSPs, ticket volume often outpaces the ability to hire and train new staff. Hiring and ramping a new L1 tech is costly and slow. Rallied acts as an immediate force multiplier, handling hundreds of common tickets autonomously, allowing your existing team to manage increased workload without the stress and cost of recruitment.

Replacing Ineffective or Complex Automation Tools

If you've tried other AI or automation platforms that required months of setup, a full-time administrator, and still only offered "next step" suggestions, Rallied is the antidote. It's built to start working in days, not quarters, and it executes tasks end-to-end, delivering tangible ROI without becoming a management burden.

Ensuring Consistent 24/7 Service Delivery

Support requests don't stop at 5 PM. Rallied provides an always-on capability to handle common user issues like VPN access problems or account lockouts outside business hours. This leads to faster resolution times for end-users, happier clients, and prevents your on-call staff from being woken up for minor, easily-automated issues.

What if it breaks something?

You maintain full control over Rallied's permissions. During setup, you define exactly what it can do autonomously and which actions require human approval first. As your confidence in the system grows, you can gradually expand its autonomous scope. All its actions are logged, providing a clear audit trail for any action taken.

We've tried AI tools before. How is this different?

Many tools act as co-pilots that suggest steps, leaving the execution to a human. Others require extensive, ongoing training and a dedicated admin. Rallied is built to be a true technician that executes workflows end-to-end. It connects to your stack and starts working meaningfully within a week, with no massive implementation fee or need for a full-time trainer.

How long does it take to implement?

Rallied is designed for rapid deployment. The process starts with a kickoff call to map your stack and scope workflows. Your tools are then connected, and Rallied typically goes live within the same week. This is followed by a 30-day free trial where a forward-deployed engineer fine-tunes the system, far faster than the quarterly timelines of other platforms.

What kind of tickets can it handle?

Rallied specializes in autonomously resolving a wide range of common L1 and L2 tickets. This includes password resets, Active Directory/M365 account unlocks, mailbox permission changes, VPN connectivity issues, software installs via RMM, and comprehensive user onboarding/offboarding workflows. It also excels at initial triage and dispatch for more complex issues.