Xeritus

Xeritus is a cutting-edge platform designed to provide deterministic AI voice agents specifically tailored for the medical debt collection industry. This innovative solution empowers healthcare providers, hospitals, and collection agencies by automating outbound calls to effectively recover outstanding medical bills. One of the standout features of Xeritus is its ability to handle over 10,000 concurrent calls, significantly enhancing operational efficiency while ensuring 100% compliance with the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and various state-specific regulations. By addressing the common challenges associated with high operational costs, inconsistent human agent performance, and compliance risks, Xeritus allows organizations to recover medical debt in a reliable, efficient manner without compromising legal boundaries. With Xeritus, organizations can scale their operations dramatically, ensuring a safer and faster way to manage Tier 1 medical debt collection.

Scalable Call Handling

Xeritus can manage over 10,000 concurrent calls, allowing organizations to scale their operations dramatically without the overhead costs associated with hiring and training human agents. This feature is crucial for maximizing recovery efforts across a broad range of accounts.

Deterministic Compliance

Unlike many AI voice tools that rely on generative models, Xeritus employs a deterministic approach, ensuring compliance is embedded at the system level. This feature minimizes the risk of human error, allowing for consistent adherence to FDCPA, TCPA, and state-specific regulations without the worry of hallucinated responses.

Seamless Integration

Xeritus easily integrates with existing dialers, CRMs, and account data systems. Organizations can connect the platform without needing to overhaul their current infrastructure, ensuring a smooth transition and immediate benefits from the automation.

Real-Time Measurement and Transparency

The platform provides real-time tracking of key performance indicators such as contact rates, payment arrangements, and right-party contacts. This feature allows compliance teams to maintain full transparency without the need to sift through thousands of call recordings, ensuring accountability and ease of use.

Efficient Recovery of Unworked Claims

Healthcare providers can utilize Xeritus to target unworked claims that human collectors may overlook due to low balances. By automating calls to these accounts, organizations can recover revenue that would otherwise remain dormant.

Cost-Effective Debt Collection

Collection agencies can leverage Xeritus to reduce the average cost per call interaction to less than $1, drastically lowering operational costs compared to traditional manual processing, which can range from $25 to $118 per claim.

Compliance Management

With its robust compliance features, Xeritus is ideal for organizations that need to navigate the complex landscape of debt collection regulations. The systemic compliance ensures that every call adheres to legal standards, minimizing the risk of costly violations.

Rapid Deployment for Immediate Impact

Organizations can expect to go from integration to autopilot in under 30 days. This rapid deployment allows healthcare providers and collection agencies to start seeing results quickly, maximizing their recovery efforts without prolonged setup times.

How do you guarantee compliance if AI can hallucinate?

Xeritus uses a deterministic approach rather than generative AI models. This means compliance is built into the system architecture, preventing the risks associated with AI hallucinations and ensuring adherence to all regulatory requirements.

What's the difference between your approach and other voice AI?

Xeritus focuses on deterministic compliance and seamless integration, which sets it apart from other voice AI tools that rely on generative models. This approach minimizes the risk of compliance violations and ensures consistent, reliable performance.

Does this integrate with our collection platform?

Yes, Xeritus is designed for seamless integration with existing collection platforms. Our engineering team will work directly with your system to ensure a smooth connection and bi-directional data synchronization from day one.

What happens if the pilot doesn't hit 5X?

If the pilot program does not achieve at least 5X the service fee in gross collections within the first month, Xeritus offers a full refund of the setup fee. Organizations keep all recovered revenue, ensuring zero financial risk.