Agent to Agent Testing Platform vs Xeritus
Side-by-side comparison to help you choose the right AI tool.
Agent to Agent Testing Platform
Test AI agents across chat, voice, and phone interactions to ensure compliance, accuracy, and performance in real-world.
Xeritus automates medical debt collection with compliant voice agents, scaling to 10,000 calls at minimal cost.
Feature Comparison
Agent to Agent Testing Platform
Automated Scenario Generation
This feature enables the creation of diverse test cases for AI agents by simulating various interaction types, including chat, voice, hybrid, or phone calls. It ensures comprehensive coverage of potential user interactions.
True Multi-Modal Understanding
Users can input a variety of formats, such as images, audio, and video, to gauge the AI agent's expected output. This capability allows for a realistic assessment of performance across different communication channels.
Autonomous Test Scenario Generation
With access to a library of hundreds of scenarios, users can create customized tests tailored to specific agent types, such as personality tone agents or intent recognition agents, ensuring a thorough evaluation.
Regression Testing with Risk Scoring
This feature conducts end-to-end regression tests and provides insights into risk scoring, highlighting areas of concern. This allows teams to prioritize critical issues and streamline their testing efforts effectively.
Xeritus
Scalable Call Handling
Xeritus can manage over 10,000 concurrent calls, allowing organizations to scale their operations dramatically without the overhead costs associated with hiring and training human agents. This feature is crucial for maximizing recovery efforts across a broad range of accounts.
Deterministic Compliance
Unlike many AI voice tools that rely on generative models, Xeritus employs a deterministic approach, ensuring compliance is embedded at the system level. This feature minimizes the risk of human error, allowing for consistent adherence to FDCPA, TCPA, and state-specific regulations without the worry of hallucinated responses.
Seamless Integration
Xeritus easily integrates with existing dialers, CRMs, and account data systems. Organizations can connect the platform without needing to overhaul their current infrastructure, ensuring a smooth transition and immediate benefits from the automation.
Real-Time Measurement and Transparency
The platform provides real-time tracking of key performance indicators such as contact rates, payment arrangements, and right-party contacts. This feature allows compliance teams to maintain full transparency without the need to sift through thousands of call recordings, ensuring accountability and ease of use.
Use Cases
Agent to Agent Testing Platform
Quality Assurance for Customer Support Bots
Companies deploying customer service chatbots can utilize the platform to verify that their AI agents handle inquiries correctly, ensuring customer satisfaction and effective problem resolution.
Enhancing Voice Assistants
Voice assistant developers can test their AI agents across various accents and dialects, ensuring consistent performance and understanding regardless of user background or speech patterns.
Compliance Testing for Financial Services
Financial institutions can leverage the platform to assess AI agents against regulatory requirements, ensuring that they maintain data privacy and adhere to compliance standards during interactions.
Performance Evaluation of Hybrid AI Agents
Businesses with hybrid AI systems that interact via multiple channels can use the platform to evaluate the seamlessness of transitions between chat and voice interactions, ensuring a unified user experience.
Xeritus
Efficient Recovery of Unworked Claims
Healthcare providers can utilize Xeritus to target unworked claims that human collectors may overlook due to low balances. By automating calls to these accounts, organizations can recover revenue that would otherwise remain dormant.
Cost-Effective Debt Collection
Collection agencies can leverage Xeritus to reduce the average cost per call interaction to less than $1, drastically lowering operational costs compared to traditional manual processing, which can range from $25 to $118 per claim.
Compliance Management
With its robust compliance features, Xeritus is ideal for organizations that need to navigate the complex landscape of debt collection regulations. The systemic compliance ensures that every call adheres to legal standards, minimizing the risk of costly violations.
Rapid Deployment for Immediate Impact
Organizations can expect to go from integration to autopilot in under 30 days. This rapid deployment allows healthcare providers and collection agencies to start seeing results quickly, maximizing their recovery efforts without prolonged setup times.