GUZLI

About GUZLI

Guzli is an innovative AI chatbot designed specifically for customer support and lead capture, offering businesses a powerful tool to enhance their interaction with customers. It goes beyond simple query responses, allowing businesses to automate complex support tasks and streamline customer engagement across various channels. With Guzli, organizations can resolve intricate customer issues, process refunds, manage subscriptions, and even complete purchases directly within a chat interface. This ensures that every customer interaction is not only efficient but also has the potential to convert inquiries into qualified sales leads. Its user-friendly, no-code setup means that businesses can deploy Guzli quickly without needing extensive engineering resources. By integrating seamlessly with popular platforms like Shopify, Stripe, and leading CRMs, Guzli empowers teams to provide exceptional customer service while capturing valuable leads, making it an ideal solution for businesses looking to modernize their customer support.

Features of GUZLI

Automated Customer Support Tasks

Guzli automates various customer support tasks like processing refunds, handling disputes, managing subscription changes, and providing technical troubleshooting. This significantly reduces the time and effort your support team needs to spend on repetitive inquiries, allowing them to focus on more complex issues.

Built-In Lead Capture

With Guzli's built-in lead capture feature, businesses can transform support chats into valuable sales opportunities. The chatbot intelligently prompts users for contact details and assesses their intent, ensuring that only qualified leads are sent directly to your CRM for follow-up.

Multi-Channel Integration

Guzli supports integration with multiple communication channels, including website chat, WhatsApp, Facebook Messenger, Instagram, Slack, and email. This flexibility ensures that customers receive a consistent and seamless experience, regardless of how they choose to reach out for support.

Proactive Message Triggers

Guzli can initiate helpful conversations based on user behavior, such as time spent on a page, exit intent, or cart abandonment. By proactively engaging users on key pages, businesses can reduce drop-offs and enhance conversion rates during critical moments in the customer journey.

Use Cases of GUZLI

E-Commerce Transactions

In e-commerce settings, Guzli can assist customers in browsing products, managing their carts, and completing transactions directly through chat. This streamlines the shopping experience and helps reduce cart abandonment rates by providing support at crucial decision-making points.

Lead Qualification for Sales Teams

Sales teams can utilize Guzli to qualify leads during customer interactions. The chatbot collects essential information about potential customers and assesses their interest level, allowing sales representatives to prioritize high-potential leads and increase their conversion rates.

Technical Support and Troubleshooting

For companies offering technical products or services, Guzli serves as a first line of support. It can troubleshoot common issues, offer solutions, and escalate complex cases to human agents, ensuring that customers receive timely and accurate assistance.

Meeting Scheduling and Ticket Management

Guzli simplifies the process of booking meetings, scheduling demos, and managing support tickets. It automatically updates ticket statuses and triggers CRM workflows, allowing teams to maintain organization and focus on delivering excellent customer service.

Frequently Asked Questions

How does Guzli differ from other AI chatbots?

Guzli stands out by not just answering questions but also executing real actions such as processing refunds and managing orders. This allows it to handle more complex customer interactions effectively.

Is Guzli easy to set up?

Yes, Guzli features a no-code setup that enables businesses to deploy the chatbot quickly without requiring engineering support. This makes it accessible for teams of all sizes.

Can Guzli integrate with my existing CRM?

Absolutely! Guzli works seamlessly with popular CRMs like Zendesk, HubSpot, and Salesforce, allowing for smooth integration without the need for data migration.

In which languages does Guzli support customers?

Guzli offers multilingual support, automatically detecting and responding in over 95 languages. This ensures your global customers receive assistance in their preferred language for a better experience.