Quitlo vs RepuAI Live

Adaptive AI Conversations

Quitlo's core feature is its intelligent AI that conducts real voice and text conversations, not static surveys. When triggered, the AI engages a customer in a natural, two-minute dialogue, asking contextual follow-up questions based on their initial responses. This adaptive approach moves beyond multiple-choice boxes to capture nuanced feedback, emotions, and specific details—like which competitor they switched to and why—that you would never get from a form.

Automated Signal Detection & Triggers

The platform automatically monitors your customer lifecycle and initiates conversations at the most critical moments. It detects signals such as a subscription cancellation, a low NPS/CSAT score, a failed payment, post-onboarding silence, or a win-back opportunity. This ensures you're proactively engaging customers exactly when they are considering leaving, without any manual effort from your team.

Structured Intelligence Summaries

Every AI conversation is instantly analyzed and distilled into a clear, structured summary delivered to your collaboration tools like Slack. The summary breaks down the churn reason, customer sentiment, any competitor mentions, and—crucially—a rated save opportunity with a suggested next action. This turns raw conversation data into an immediate, actionable ticket for your team to act upon.

The Retention Deck (Free Audit Tool)

Quitlo includes a free tool called the Retention Deck that provides instant value. By connecting to your Stripe account, it analyzes your subscription data in just 15 seconds to calculate your "Saveable MRR." This audit shows you the potential revenue you could recover by understanding and acting on churn reasons, helping you quantify Quitlo's impact before you even start.

Instant AI Visibility Scoring

Get a comprehensive health check for your website in under a minute. Our free Site Checker analyzes your site across 13 key dimensions, including entity presence on platforms like Wikipedia, AI bot crawlability, and the presence of an llms.txt file. It then generates four clear, color-coded scores out of 100: an Overall score, AI Visibility, SEO, and AEO, giving you an immediate snapshot of your brand's readiness for AI search.

Prioritized Fix Recommendations

We don't just point out problems; we provide the solutions. Every issue identified in your audit comes with a severity rating (like critical or minor), a clear explanation of its impact, and step-by-step instructions on how to fix it. This turns complex technical audits into an actionable roadmap, allowing your team to efficiently improve your scores and visibility without needing to be AI search experts.

Real-Time AI Brand Monitoring

Upgrade from a snapshot to a live feed of your brand's presence. Paid plans continuously monitor major AI platforms like ChatGPT, Perplexity, Gemini, and Grok for mentions of your brand, products, or key executives. You'll receive instant alerts if your brand appears in a query, allowing you to track visibility trends and sentiment in real-time, so you're never caught off guard.

Competitive Benchmarking & Sentiment Analysis

Understand your position in the AI search landscape. See how your AI visibility scores and brand mentions stack up against key competitors. Furthermore, our sentiment analysis goes beyond mere mentions to gauge whether AI responses portray your brand in a positive, neutral, or negative light, providing crucial insights for reputation management and strategic positioning.

Intercepting Cancellations with Context

When a customer clicks "cancel," Quitlo's smart cancel flow widget can offer an optional AI voice conversation. Instead of selecting "Too expensive" from a dropdown, the customer can explain, "It's too expensive because we're downsizing our team, but I love the product." This context allows your team to immediately counter with a relevant plan downgrade offer instead of losing them entirely.

Transforming Detractor Feedback into Dialogue

After a customer submits a low NPS or CSAT score, Quitlo automatically follows up with an AI conversation. This moves beyond a negative score to ask, "What specifically fell short of your expectations?" The resulting dialogue uncovers root causes—like a missing integration or a confusing feature—providing product and support teams with direct, qualitative feedback for improvement.

Recovering Failed Payments Proactively

For a customer with a failed credit card payment, Quitlo initiates a friendly, automated outreach. The AI can explain the payment issue and ask if they'd like to update their details, while also gently inquiring if there's another reason for the lapse. This recovers revenue and can reveal if the payment failure was actually a cover for deeper dissatisfaction.

Re-engaging Lost Customers with Win-Back Campaigns

For customers who churned up to 90 days ago, Quitlo can automate personalized win-back campaigns. The AI reaches out to have a conversation about their experience and what has changed since they left. This can reveal if a previously missing feature has been launched or if their situation has evolved, opening the door to a successful re-activation.

PR Crisis Prevention & Management

Public Relations teams can proactively monitor AI platforms for potential reputation risks. By setting up alerts for brand mentions, they can instantly detect if AI is spreading outdated information or negative sentiment. This early warning system allows for swift crisis communication responses, enabling teams to correct misinformation at the source before it influences public perception.

Marketing Campaign Optimization

Marketing professionals use RepuAI to measure the impact of their campaigns on AI search visibility. By tracking score improvements and brand mention frequency before and after a campaign launch, they can prove ROI and optimize content strategies specifically for AI answer engines, ensuring their key messages are the ones being surfaced to potential customers.

SMB Competitive Edge

Small and medium-sized businesses often lack the resources for complex SEO and brand monitoring. RepuAI Live provides an affordable, easy-to-setup solution that levels the playing field. SMBs can regularly audit their site, implement the prioritized fixes, and monitor for mentions, allowing them to compete with larger brands for visibility in AI-driven customer conversations.

Startup Brand Building

For startups establishing their market presence, being cited by AI as an authority is invaluable. Founders and growth teams use RepuAI to track their journey from invisibility to recognition. By ensuring their entity data is correct and their content is AI-accessible, they can build thought leadership and brand awareness directly within the platforms where their early adopters are seeking information.

Quitlo offers plans starting at $99 per month. They also provide significant value upfront with a free Churn Audit via the Retention Deck tool. For companies transitioning from other platforms, Quitlo is currently offering a special promotion: if you are replacing Delighted, you can use Quitlo for free for your first three months. You can explore specific plan details and features directly on their website's Pricing page.

RepuAI Live offers a powerful free Site Checker tool that requires no credit card. For ongoing monitoring and advanced features, paid plans start at $29 per month. All paid plans include a 14-day free trial, allowing you to test drive the full suite of real-time monitoring, sentiment analysis, and competitive benchmarking features before making a commitment.

Quitlo is the first Churn Intelligence Platform built specifically for B2B SaaS companies. It solves a critical, frustrating problem: traditional surveys and cancel forms give you almost no useful information. With response rates as low as 8% and one-word answers like "pricing," teams are left guessing why customers really leave. Quitlo replaces these static forms with adaptive, empathetic AI conversations—via both voice and text—that engage customers at key moments across their entire lifecycle. The platform automatically detects signals like a cancellation, a low NPS score, or a failed payment, and initiates a genuine two-minute dialogue. Its AI asks intelligent follow-up questions to uncover the full story behind the churn signal. Within minutes, a structured, actionable summary is delivered directly to tools like Slack or Jira, highlighting the exact churn reason, customer sentiment, competitor mentions, and clear save opportunities. For teams losing customers they don't understand, Quitlo transforms a single data point into a concrete retention strategy, helping you save revenue and learn what's really driving customer decisions.

In today's digital landscape, a new frontier has emerged: AI-powered search. When customers ask ChatGPT, Perplexity, Gemini, or Grok for recommendations, is your brand part of the answer? RepuAI Live is your dedicated command center for navigating this new era. It's a comprehensive platform that helps organizations track, analyze, and optimize their brand visibility specifically within AI search engines. Think of it as SEO, but built for the age of conversational AI. The core mission is simple: ensure your brand is seen, understood, and presented accurately when AI answers user questions.

The journey starts with a powerful free tool: the Site Checker. In about 60 seconds, it audits any website across 13 critical dimensions—like entity presence, AI bot access, and structured data—and delivers clear Overall, AI Visibility, SEO, and AEO (Answer Engine Optimization) scores out of 100. More than just numbers, it provides a prioritized list of issues with exact fix recommendations. For ongoing peace of mind, paid plans unlock real-time monitoring, sentiment analysis, competitive benchmarking, and alerts across all major AI platforms. Starting at $29/month with a 14-day free trial, RepuAI Live is the essential tool for PR teams, marketers, SMBs, startups, and enterprises determined to protect and enhance their online reputation where the next generation of customers is already looking.

How is Quitlo different from a survey tool like Delighted?

While traditional survey tools like Delighted collect scores and basic feedback, they rely on static forms with very low response rates. Quitlo replaces this with interactive AI conversations that achieve much higher engagement. It doesn't just tell you what the score or reason was; it uncovers the detailed why behind it through adaptive follow-up questions, delivered via both text and voice.

Is the AI voice conversation really effective with customers?

Yes. The AI is designed to be empathetic and conversational, not robotic. It asks open-ended questions and listens to the customer's full response, creating a low-friction way for them to share detailed feedback. Customers are often more willing to speak for two minutes than to fill out another form, leading to richer, more honest insights that are crucial for saving the relationship.

What systems does Quitlo integrate with?

Quitlo is built to fit seamlessly into your existing workflow. It integrates directly with key tools like Slack for instant alerting and Jira for one-click ticket creation from conversation summaries. It also connects to payment platforms like Stripe for its free Retention Deck audit and to trigger payment recovery flows, ensuring it works with the systems you already use.

We already have a customer success platform. Do we need Quitlo?

Quitlo is designed as the missing intelligence layer. While CS platforms like Gainsight or ChurnZero are excellent for managing health scores and workflows, they often lack a way to automatically gather deep, qualitative reason codes. Quitlo complements these platforms by providing the automated, conversational research engine that feeds them with rich, actionable churn intelligence they can act upon.

What is the difference between SEO and AI Visibility?

While traditional SEO focuses on optimizing for Google's web crawlers and ranking algorithms, AI Visibility is about optimizing for large language models (LLMs) like those powering ChatGPT and Perplexity. These AI bots have different crawling behaviors, prioritize different signals (like entity authority and structured data), and generate conversational answers. RepuAI Live measures and improves your presence specifically for these new AI search engines.

What is an llms.txt file and do I need one?

An llms.txt file is a specialized protocol for AI bots, similar to robots.txt for traditional web crawlers. It tells AI search engines which parts of your site they are allowed to crawl and use for training or generating answers. Having a properly configured llms.txt file is a core dimension of our audit because it gives you control over how your content is used by AI, making it a crucial component for AI Visibility.

How accurate is the free Site Checker?

Our free Site Checker provides a highly accurate, instant analysis based on a comprehensive crawl of your website and checks against known AI search engine criteria. It evaluates 13 concrete technical and content dimensions to generate your scores. For the most current, ongoing data—like real-time mentions and sentiment—you would need the continuous monitoring features available in our paid plans.

Who typically uses RepuAI Live?

Our platform serves a wide range of users! This includes PR departments monitoring brand reputation, marketing teams optimizing campaigns, SMB owners competing with larger brands, startups building awareness, enterprises managing global brands, and dedicated brand managers. Essentially, any professional or business that cares about how they are presented in the fast-growing world of AI search can benefit.

Quitlo is a specialized Churn Intelligence Platform designed for B2B SaaS companies. It moves beyond traditional, static customer feedback surveys by using adaptive AI conversations to capture detailed, actionable insights directly from users at critical moments, like when they cancel or give a low score. Businesses often explore alternatives for various reasons. They might need a different pricing model, require integration with a specific tech stack like Microsoft Teams instead of Slack, or seek a tool that focuses on a single use case, like just survey follow-ups, rather than the full customer lifecycle approach Quitlo offers. When evaluating other options, it's crucial to consider how they capture feedback. Look for solutions that go beyond simple forms to engage customers in a dialogue. The ability to automatically trigger conversations at the right time and deliver clear, summarized insights directly to your team's workflow are key features that turn raw feedback into a retention strategy.

RepuAI Live is an AI search visibility platform, a specialized tool in the marketing and SEO category. It helps you monitor and improve how your brand appears in AI assistants like ChatGPT and Perplexity, ensuring you stay visible as search habits evolve. Users often explore alternatives for various reasons. Maybe they need a different pricing structure, specific features like deeper social media integration, or a tool that fits a unique workflow. It's smart to shop around to find the perfect fit for your team's goals and budget. When evaluating other options, consider what matters most to you. Look at the core capabilities for tracking AI search results, the depth of the audit and reporting features, and the quality of actionable recommendations. Also, check the platforms monitored, ease of use, and of course, how the cost aligns with the value provided.