AskLettie

About AskLettie

AskLettie is an innovative AI-driven tool designed to revolutionize the way landlords and letting agents manage tenant maintenance requests. Operating 24/7 through WhatsApp, Lettie automates the triage process, allowing tenants to submit maintenance issues at their convenience. This automation not only saves landlords valuable time but also provides a clear audit trail for every request logged. With a focus on compliance, AskLettie helps landlords meet the requirements of future regulations, such as the Renters' Right Act, by providing automatic reports and a centralized evidence locker for all maintenance activities. Whether you're a self-managing landlord or a letting agency, AskLettie offers a calm and organized approach, transforming tenant management from a chaotic process into a seamless experience.

Features of AskLettie

24/7 Tenant Triage via WhatsApp

With Lettie, tenants can submit maintenance requests anytime through WhatsApp, a platform they already use daily. This feature eliminates the need for phone calls and provides instant support, enhancing tenant satisfaction and reducing response times.

Centralized Evidence Locker

All maintenance-related documentation, such as invoices, safety certificates, and private notes, can be stored in one secure location. This feature ensures that landlords have easy access to all necessary proof, simplifying compliance and record-keeping.

Automatic Audit Trail

Lettie automatically logs every tenant message and action taken, creating a time-stamped, un-editable record. This feature is essential for landlords to maintain compliance and provides peace of mind knowing that all interactions are documented.

1-Click Legal Reports

Lettie simplifies the reporting process by allowing landlords to generate clean, maintenance reports with just one click. This feature provides audit-ready data, making it easier to respond to any legal inquiries or inspections promptly.

Use Cases of AskLettie

Streamlining Maintenance Requests

Landlords can significantly reduce the time spent managing maintenance requests. Tenants send issues via WhatsApp, and Lettie triages and logs each request, freeing up landlords to focus on other important tasks.

Enhancing Tenant Communication

By providing a familiar platform for maintenance requests, Lettie improves communication between landlords and tenants. Tenants appreciate the instant responses and clarity, which fosters a better landlord-tenant relationship.

Ensuring Compliance with Regulations

With the upcoming Renters' Right Act, landlords can utilize Lettie’s automatic audit trail and reporting features to ensure they are compliant with all legal requirements, thus avoiding potential penalties or legal issues.

Reducing Tenant Frustration

Many tenants are discouraged from reporting maintenance issues due to perceived hassle. Lettie addresses this by simplifying the reporting process and providing instant responses, leading to higher satisfaction and quicker resolutions.

Frequently Asked Questions

How does AskLettie ensure tenant privacy?

AskLettie prioritizes tenant privacy by implementing robust data protection measures. All interactions are encrypted, and personal information is never shared or used for marketing purposes.

Can I customize the responses that AskLettie provides?

Yes, landlords can customize certain aspects of Lettie's responses to better fit their property's needs and preferences, ensuring that communication aligns with their brand voice and tenant expectations.

What happens if Lettie cannot resolve a tenant's issue?

In cases where Lettie cannot provide a solution, it can escalate the issue to the landlord or property manager, ensuring that tenants receive the assistance they need without delay.

Is there a limit to the number of properties I can manage with AskLettie?

Yes, the pricing plans offer different limits on the number of properties and tenants. The Starter plan allows for up to 2 properties, while the Professional plan accommodates larger portfolios, catering to various landlord needs.